I’ve just called the retentions team at three.co.uk. I spoke to a very nice girl called “Joanna” (a pseudonym to try and disguise the very obvious fact I was talking to a call centre in Mumbai) who offered me a “fantastic” deal on a new contract. Apparently I can have a Nokia E63 with free unlimited internet for £14.50 a month. Seems okay. But what really started to annoy me was Joanna’s insistence that the Nokia E63 is an updated version of the E71, and that it has all the same features. That’s not true. Although the E63 was released more recently than the E71, it’s not an “updated version” – it’s a poor man’s version. The updated E71 is called… wait for it… the E72. What made it worse is that Joanna tried to tell me that the E63 has got GPS and HSDPA internet, just like the E71. That’s not true either! The reason the E63 is cheaper is because they’ve taken those features out. She must have thought she was dealing with a gullible moron. Sorry, Joanna – I’ve done my homework.
Once I started making my excuses to leave, the hard sell started. That really got my goat. In the end I virtually had to hang up on her. I feel a bit bad that I didn’t accept her “generous” offer – she’s probably having the soles of her feet beaten as we speak. Ah well – the moral of this story, “Joanna”, is to not tell lies just to make the sale. Muppet.
Tags: e63, E71, HSDPA, Mobile, Nokia, phone, three.co.uk, upgrade
July 31, 2009 at 7:57 am |
When Gordon Browns all encompassing digital Britain network rolls out we’ll all be Skyping instead anyway